Customers can purchase and book via register to various treatments on the website, and the purchase records will be displayed on the website. If you need a formal receipt, you can contact us. After purchasing the treatment, you can use the appointment system on the website to schedule the treatment time.

 

The validity period of the treatment starts from the purchase date and lasts up to 12 months, depending on the package. Unused treatments and treatment sessions before the expiration date will be considered abandoned, and we will not arrange for refunds or treatments in this case.

 

You can change or cancel the treatment time once, and you need to notify us at least 24 hours before the appointment, otherwise the service will be deducted once. Our beauty treatments require a certain amount of time to complete. Please arrive at the store on time to enjoy the treatment after making an appointment. If the customer is late, the service time will be correspondingly shortened, and the completion level will also be affected. If the customer is 1) more than 15 minutes late, 2) absent without reason, or 3) changes or cancels the appointment within 24 hours, the service will be automatically cancelled and deducted once. We apologize for any inconvenience caused.

 

We are very concerned about customer satisfaction and hope to provide you with the best experience. Therefore, we recommend that customers arrange their time reasonably and arrive on time for their scheduled appointment to enjoy all the benefits of our treatments.

 

For treatments purchased on the website, we will prepare a skin test for you. If we find that your skin or physical condition is not suitable for the treatment, we will arrange a refund for you.

 

However, we cannot arrange refunds or changes to treatments for any other personal reasons.

 

Except for refunds before the skin test prior to the treatment and before the start of using the purchased treatment, we will not accept other requests for refunds, exchanges, or transfers of treatments due to personal reasons. If you need to arrange a refund, please notify us by email or in writing. If the bank has charged a service fee, the service fee will not be refunded.

 

All promotions cannot be exchanged for cash or used in conjunction with other promotions.

 

Please take care of your valuables when enjoying the treatment. We are not responsible for any lost items.

 

If a customer has any physical discomfort, including pregnancy, personal physiological issues, or illness before enjoying the treatment, please notify the staff at the branch in advance. If any physical discomfort or adverse consequences arise during the treatment due to this, the company will not be responsible.

 

In case of any disputes, Muah Limited reserves the right of final decision.

 

If you continue to browse and use this website, it means that you agree to abide by the following terms and conditions (along with the copyright notice and privacy policy) that govern the relationship between Muah Limited and you in connection with this website, and you are bound by the terms and conditions.

 

When using this website, you are subject to the following terms and conditions:

The content of this website only provides general information and is for general use, and may be changed from time to time without notice.

 

We have made every effort to ensure that the website operates smoothly. However, if the website is temporarily suspended for any reason, the company will not assume any obligation, responsibility or legal liability.

 

We do not provide any warranty or guarantee for the accuracy, timeliness, reliability, effectiveness, completeness, or appropriateness of any information and materials found or provided on this website for any specific purpose. You understand that such information and materials may be inaccurate or erroneous, and to the extent permitted by law, we explicitly exclude any legal liability for such inaccuracies or errors.

 

You use any information or material in this website at your own risk, and we will not be responsible for any risks. You are also responsible for ensuring that any product, service, or information obtained from this website meets your specific needs.

 

This website contains materials that we own or are licensed to distribute. These materials include (but are not limited to) designs, layouts, appearances, looks, and patterns. Reproduction is prohibited unless in accordance with the provisions of the copyright notice (which is part of these terms and conditions).

 

The trademarks, logos, and service marks displayed on this website are owned by us and other relevant persons. Without the written consent of the company or those persons, these trademarks, logos, and service marks cannot be used. The materials on this website are protected by copyright. Without the prior written permission of the company, no part of these materials may be modified, reproduced, stored in a retrieval system, transmitted, copied, distributed, or used for any other commercial or public purpose.

 

This website may also include links to third-party websites from time to time. Providing these links is only for your convenience to provide you with more information, and does not mean that we endorse these websites. We are not responsible for the content of the linked websites.

 

Without the prior written permission of the company, you may not add links to this website on other websites or documents used for commercial purposes.

 

We will not be responsible for any direct or indirect losses or damages (regardless of whether it involves tort law, contract, or other forms) caused by your use of this website.

 

The company reserves the right to change the terms and conditions contained in this document from time to time without prior notice.

 

Privacy policy

This is the privacy policy of the website, which explains how the website collects, stores, and uses your personal data within the scope of the privacy policy. By using this website, you agree to the terms and conditions set out in this privacy policy.

 

Before browsing our website and using our online booking system and application, please read and understand the terms and conditions regarding the use of your personal data (referred to as the "Terms"). Unless you agree to the agreement, you may not be allowed to use or log in to the online booking system.

 

In addition, you also agree and warrant that you will not allow others to log in to this website on your behalf or share your account with others, and when using our website and online booking system, you will not violate relevant laws and regulations or infringe on the rights of others, and will not use the system in cases where relevant laws do not allow it.

 

This privacy policy explains the types of data we may collect, or the data you may provide to us when downloading, installing, registering, accessing, or using our application and online booking system, and how we collect, use, disclose, and protect such data. This privacy policy only applies to personal data collected by us through applications, emails, text messages, and other electronic communication methods or in ways related to the use of applications, or collected through the use of our website.\

 

Specifically, this privacy policy does not apply to data collected by us offline or on other websites (and data traces generated by your use of the Internet that do not include personal data), including websites that you browse through our application, or data provided by you to third parties or collected by such third parties.

 

When you successfully register as a member and use the information and services on our application or website, you agree to the relevant membership and service terms and conditions, including this privacy policy and other privacy policies on the website you browse. This privacy policy may be revised from time to time. If you continue to use our services through our website after we revise this privacy policy, you are deemed to accept such revisions. Therefore, please check this privacy policy regularly to know the latest version.

 

i. This is a privacy policy statement from Muah Limited that outlines the types of personal data that the company collects, which includes but is not limited to registration information, data queries, personal identification data such as name, email address, mailing address, and other online and offline communication methods. The company may also collect data through its website operations and beauty centers.

Whenever the company needs to collect personal data from the internet or its beauty centers, it will notify the user and provide them with the right to refuse to provide such data. However, if the user refuses to provide the requested data, it may prevent the company from fulfilling their request or providing all or part of the service.

 

In summary, Muah Limited collects personal data from its users to provide services and improve their overall experience. The company provides users with the right to refuse to provide their personal data, but it may affect their ability to use the company's services.

 

ii. This is a privacy policy statement from Muah Limited that outlines how the company uses the personal data it collects from its users. The company states that it will adhere to the privacy policy guidelines when using personal data.

 

The company uses the personal data it collects, including any personal privacy data provided by the user, to allow the user to use the application and its content, provide any requested data, products or services, share photos within the application, notify users of updates or changes to products or services, and contact the user to provide promotional material related to purchased services or other products or services that the user may be interested in. The company may also use the collected data to improve the application and personalize the user experience.

 

The company may use tools like Google Analytics or other analysis tools to generate anonymous user statistics, which they use to measure the effectiveness of activities and improve customer service. The company may also use cookies to collect information, including personal data, and may retain such data for up to six months after an account is canceled or deleted.

 

In summary, Muah Limited uses the personal data it collects to provide better and personalized services and experiences to its users. The company may also use the data to provide promotional material, conduct customer surveys, and improve customer relationships. The company only uses anonymous data to measure activity effectiveness and improve customer service, and users have the right to refuse to provide personal data, but it may affect their ability to use the company's services.

 

iii. This is a privacy policy statement from Muah Limited that outlines the company's use of cookies to collect information, including personal data. The company states that it may use cookies, pixel tags, local shared objects, web storage, and other similar technologies to collect information from users that can be associated with an individual and identify their identity.

 

The company states that users have the option to refuse the use of cookies to collect their information by configuring their browsers or browser add-ons to support such functionality. However, the company warns that this may affect the user's ability to use the company's website and all of its features and services.

 

In summary, Muah Limited uses cookies and similar technologies to collect information, including personal data, from users. Users have the option to refuse the use of cookies, but this may affect their ability to use the company's website and all of its features and services.

 

iv. This is a privacy policy statement from Muah Limited that outlines the company's retention of personal data. The company states that if a user chooses to cancel their Muah Limited account or membership or delete any personal data held by Muah Limited, the company will destroy the user's Muah Limited account or any personal data held by Muah Limited within six months, subject to the terms below.

 

v. This is a privacy policy statement from Muah Limited that outlines the circumstances under which the company may share or disclose a user's personal data to third parties. The company states that it will not rent, sell, or share a user's personal data with other individuals or non-affiliated companies unless necessary to provide the requested services or under the circumstances outlined below:

 

The company may share a user's personal data with its affiliates and/or related companies to fulfill the purposes outlined in this privacy policy. These affiliates and related companies will handle personal data in accordance with this privacy policy.

 

The company may provide data to reliable partners who will handle a user's personal data in accordance with confidentiality agreements and maintain the company's database.

 

The company may provide data to financial institutions, payment or credit card companies, credit information or consultation services, or collection agents to establish and support payment processes for services used by the user.

 

The company may process or store a user's personal data outside of Hong Kong due to business operations. In such cases, the company will protect the user's personal data in accordance with the Personal Data (Privacy) Ordinance.

 

The company may respond to court subpoenas, court orders, or legal processes or exercise its legal rights or defend against legal claims. The company may also share information if it believes it is necessary to investigate, prevent, or take action against illegal activities, suspected fraud, violations of this policy, or other legal requirements.

 

In summary, Muah Limited may share a user's personal data with affiliates, partners, financial institutions, and third parties in certain circumstances. The company will protect personal data in accordance with confidentiality agreements and relevant laws and regulations.

 

vi. This is a privacy policy statement from Muah Limited that outlines the company's measures to protect and secure a user's personal data. The company states that it will only provide a user's data to employees, suppliers, business service providers, and business partners when it is reasonably necessary to provide services or complete tasks.

 

The company supports and uses secure socket layer (SSL) technology to transmit specific types of information, including personal data, financial service information, and payment information.

 

To protect a user's privacy and security, the company requires the user to enter a username or membership number and password before using its application or website.

 

The user understands that internet transmission is not 100% confidential or secure. Any data or transactions that the user sends to the company through third-party service providers may be read or intercepted by others. Therefore, the user agrees that the company is not responsible for any data or transaction disclosure to third parties, regardless of the circumstances.

 

The company will take reasonable measures and steps to protect a user's personal data. However, the company reminds the user that no online or offline data transmission or storage system can guarantee 100% security or be completely risk-free. The company is not responsible for any losses or damages resulting from data loss or disclosure or any related circumstances.

 

In summary, Muah Limited takes measures to protect a user's personal data, including the use of SSL technology and requiring a username and password for access. However, the company reminds the user that no data transmission or storage system is 100% secure or risk-free, and the company is not responsible for any losses or damages resulting from data loss or disclosure.

 

Contact information

For users who have further questions or concerns about the privacy policy or the operation and use of the application. The company provides an email address for users to contact them:

 

Email: [email protected]

 

The company also states that in the event of any inconsistency between the English and Chinese versions of this policy, the English version shall prevail.

 

In summary, Muah Limited provides an email address for users to contact with any questions or concerns about the privacy policy or the operation and use of the application. The company also clarifies which version of the policy will prevail in the event of any inconsistencies between the English and Chinese versions.